This Privacy Policy states the policies and practices of GlobalVita in terms of the collection, use and disclosure of your information when visiting GlobalVita.com (the “website”). Please read and review this Privacy Policy before using the website. By accessing the website, you expressly agree to the terms of this Privacy Policy. The terms “we,” “us,” and “our” refer to GlobalVita, and the terms “you” and “yours” refer to you, as user of the website. Furthermore, this Privacy Policy is applicable only to this website and not to third-party websites to which we may provide links to.

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Protection of Children

GlobalVita will not knowingly collect, use or disclose personal data from a child without obtaining prior consent from a person with parental responsibility. Moreover, our website is not designed or intended to appeal directly to children and we do not knowingly attempt to solicit or receive any information from children.

If a child under 18 has provided GlobalVita with their Personal Data the parent or guardian should contact GlobalVita immediately at info@globalvita.com so we can delete the information from our records.

 

What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. Additionally, we collect the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information and purchase history. To provide our services and/or create accounts for customers in our web portal, we may also collect personally identifiable information, including name, gender, email, password, phone number, location data (such as addresses, postal codes, cities and countries), Tax ID, payment details, product and service preferences and/or behaviors.

 

Our commitment to privacy
GlobalVita is fully committed with data privacy and takes your privacy very seriously. We have in place several procedures to ensure your data are:

• Used lawfully, fairly and in a transparent way;

• Accurate and kept up to date;

• Collected only for valid purposes explained in this Privacy Policy;

• Kept only as long as necessary for the purposes explained in this Privacy Policy;

• Kept and destroyed securely;

• Protected from loss, misuse, unauthorized access and disclosure.

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Why do we collect such information?

We collect such information for the following purposes:

• To provide, operate and improve our services, including fulfill our obligations arising from services provided to our customers such as provision of quotations, production of shipment paperwork and invoicing of services;

• To provide with ongoing customer service and assistance, including updates about shipments;

• To create and manage your account;

• Requesting voluntary feedback on services;

• Marketing communications which we feel may be of interest to you;

• To be able to contact our visitors with general or personalized service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

• To administer and improve the website;

• Audit purposes (for suppliers);

• To comply with any applicable laws and regulations.

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How do we collect this information?
We collect personal information when you conduct an action on our website where you enter such data, use our services, or view online advertisements. Additionally, we may log data or use tracking technologies such as cookies and web beacons to collect this information about you. This information includes technical information about your device and network access, including: your IP address, browser details, operating system and platform, time zone, mobile network information (including location information), and other information about your visit, such as the links you click, webpages you view, websites you visited before coming to the website, page interaction information (such as lengths of visits to certain pages, scrolling, clicks and mouse-overs), or your destination when you leave the website.

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Your personal information will be used for the specific reasons stated above only.

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We work closely with certain third parties (including business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers) and may also receive information about you from them, in which case that information may also be subject to that third party’s Privacy Policy and which is treated for the same purposes described before.

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Personal data is kept only for as long as required for the processing activity for which it was gathered. This retention period will vary dependent upon the specific requirements of associated processes. After this period records will either be securely destroyed or anonymised.

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How do we communicate with our website visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect charges or invoice amounts, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms and Conditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email.

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Security of Your Information

We use appropriate safeguards to protect data that pertains to you from loss, misuse or alteration. You acknowledge and agree that no organization can guarantee the absolute security of personal data, and any transmission of Personal Data is at your own risk. Although GlobalVita makes a genuine effort to ensure the security of information and transactions conducted on the website, it cannot and does not guarantee communications and transactions conducted online will be secure. You acknowledge this and that system failures may limit your ability to use the online services. You agree to assume all risk and liability arising from your use of our online services.

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Security of Your Customer Account

You are solely responsible for maintaining the confidentiality of your password and login credentials related to your customer account, and agree GlobalVita will have no obligation with regard to them. You agree to notify us immediately if you become aware of any unauthorized use of your account or any other breach of security related to your account. You acknowledge and agree that you are also entirely responsible for any and all activities that occur under your account, with or without your permission, and that you may not use anyone else’s account at any time with or without the permission of the account holder. GlobalVita will not be liable for any loss that you may incur as a result of unauthorized access to any user’s account. However, you may be held liable for losses incurred by GlobalVita or another party due to someone else using your account or password. GlobalVita reserves the right to terminate or cancel customer accounts.

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How to withdraw your consent to data processing ?

You have the right to withdraw consent to data processing at any time. For that purpose, please contact us by email at info@globalvita.com. Your withdrawal of consent to collect and process your personal data will be active from the moment you receive our confirmation of such and will not affect the lawfulness of processing your data based on your consent before you withdrew your consent. In terms of direct marketing and newsletter subscriptions, you have the possibility to opt out of this use of your personal information in accordance with European Union GDPR (General Data Protection Regulation). By complying with this regulation, all applicable rights are ensured to GlobalVita's website visitors, including the right of access, update, delete and restrict use of your information, as well as the right to stop marketing, data portability and object.

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Sharing Information With Service Providers
We may share your information with certain third-party service providers, including business partners, suppliers and sub-contractors, to perform a variety of services on our behalf for the same purposes described before. Moreover, this information is limited to the necessary for them to perform services on our behalf. There also may be instances where we may share your information with third parties who have not been retained by us and/or in the event that GlobalVita is sold, assigned or transferred.

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Cookies and Other Technologies

For information concerning our use of cookies and other technologies, please see our Cookies Policy. Although you are not required to accept cookies you may not be able to use all of the features of the website.

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Lodging a Complaint
If you believe that we are not processing your data in accordance with this Privacy Policy or applicable data protection laws (e.g., GDPR), you may have the right to lodge a complaint with a supervisory authority regarding this Privacy Policy.

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Updates on Privacy Policy

This Privacy Policy becomes effective on the date mentioned above. We reserve the right to modify this Privacy Policy at any time. You agree to review it frequently so that you are aware of any updates or modifications in terms of what information we collect, how we use it and all remaining aspects of the Privacy Policy. Changes and clarifications will take effect immediately upon their posting on the website.

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Contact Us
If you have any concerns or questions about this Privacy Policy, please contact us at the following email: info@global-vita.com.